Refund, Cancellation & Returns

1. Scope

This policy applies to physical QR stickers and other products sold by Safe QR Technologies Pvt. Ltd. through the Safe QRs app or related official sales channels. Free digital QR codes do not have a purchase price to refund. Any paid digital feature, if introduced, will be governed by the terms shown before purchase and applicable law.

2. Order confirmation and payment verification

An order is processed after the order details and payment have been received and verified. Where UPI payment verification is manual, entering a UTR/reference number is a request for verification and is not by itself confirmation that payment has been received. We may contact you if additional details are reasonably needed.

Never provide your UPI PIN, banking password, card PIN or OTP to our staff for payment verification. We will verify payments using appropriate transaction records and will not ask you to approve an unknown collect request.

3. Failed, duplicate or unconfirmed payments

If money is debited but the order is not confirmed, contact support@safeqrs.com with your order number, transaction date, amount and payment reference. Do not send full card details, PINs or passwords.

We will investigate and, where the amount was received by us but no corresponding order can be fulfilled, initiate a refund to the original payment source or another lawful method agreed with you. The time for the credit to appear depends on the bank, payment app and payment provider. We will communicate the outcome and any available transaction reference.

4. Damaged, defective or incorrect products

If a sticker or product arrives damaged, defective or materially different from what you ordered, contact us within 7 calendar days of delivery, where reasonably possible, at support@safeqrs.com. Include the order number and clear photographs of the packaging and affected product. Do not include unnecessary personal information in the photographs.

After verification, we will offer an appropriate remedy, which may include replacement, repair where relevant, or refund as required by applicable law. We will not charge you for a verified replacement needed because we supplied a damaged, defective or incorrect product.

5. Returns for change of mind

Because QR stickers may be linked to a specific order or account and can be security-sensitive once activated or printed, change-of-mind returns may be restricted for customised, activated, used or specially prepared products, subject always to mandatory rights under applicable consumer law. Contact us before sending anything back. Do not return a product until we provide instructions.

Nothing in this policy removes a consumer’s statutory rights relating to defective, misdescribed, unsafe or undelivered goods.

6. Order cancellation

To request cancellation, contact us as soon as possible with your order number. If the order has not been prepared, personalised, printed or dispatched, we will consider the cancellation and refund any amount due under applicable law. Once a customised sticker has been generated, printed or dispatched, cancellation may no longer be possible, except where required by law or where we agree otherwise.

If we cancel an order or cannot supply the product, we will notify you and refund amounts paid for the undelivered order, subject to applicable law.

7. Delivery and failed delivery

Delivery estimates are provided at checkout or in order updates and may vary by location, courier and circumstances outside our control. Please provide an accurate address and keep your contact details available for delivery.

If a parcel is returned because an address is incomplete or incorrect, the recipient is unavailable, or delivery is refused, contact us. Any re-shipping charge will be communicated before it is charged and will be subject to applicable law. We will not use this clause to avoid responsibility for a delivery failure attributable to us or our courier.

8. Refund method and timing

Approved refunds will normally be initiated to the original payment method where possible. The time to receive the funds depends on the bank or payment provider. We will share a refund or transaction reference when available. If a refund is delayed beyond the period communicated by the payment provider, contact us so we can investigate.

We will comply with any shorter or otherwise mandatory deadline imposed by applicable law or a payment provider’s binding rules. This policy does not promise a fixed banking credit date where that date is outside our control.

9. How to contact us

Subject line: “Refund / Return Request”

Include: order number, registered contact method, issue description, and relevant payment reference or product photographs.